Thank you for shopping at www.uickvdshop.com. Our refund policy is designed to make it easier for you if you are not satisfied with your purchase or have other issues. Please read the refund terms below carefully to understand our refund process and conditions.
Refund conditions
Return period: You can apply for a refund within 30 days from the date you received the product. Please ensure that the product is unused and in its original packaging.
Refund scope: Refunds are only for the purchase price, not shipping, taxes or other additional charges. If the refund is due to quality problems or shipping errors, the shipping costs will be borne by us.
Refund process
Return application: If you need a refund, please contact our customer service team by email or phone within 30 days and provide the order number and reason for return. We will guide you through the return process.
Return address: Please send the returned product to the following address:36 ROSCOE AVE SOUTH BELOIT, IL 61080. Please be sure to use a trackable shipping method and keep the return receipt.
Return review: After receiving the returned product, we will review it. If the review is passed, the refund will be processed to your original payment method. The processing time is usually 7-10 business days.
Refund Methods
Refunds to original payment method: Refunds will be made to the original payment method you used. Payment methods include credit card, debit card, PayPal, etc. Please note that the specific refund time depends on the processing speed of the payment service provider.
Gift Refunds: If the item is purchased as a gift, the refund will be returned to the gift purchaser’s account, or store credit will be provided so that you can re-select other items.
Refund Rejection
Refund Not Meet Refund Conditions: If the returned item does not meet our return conditions (such as used, damaged, missing original packaging, etc.), we will not be able to process a refund. We will return the item to you and require you to pay the corresponding shipping costs.
Expired Requests: Return requests after 30 days will not be accepted. Please make sure to submit a refund request within the specified time.
Order Errors
Shipping Errors: If we have shipped the wrong item or there is another shipping error, please contact us as soon as possible. We will provide you with a free return service and process the re-shipment of the correct item.
We are committed to providing you with quality service and thank you for your support and trust in www.uickvdshop.com.